Shipping policy

All orders within the US have free tracking!

On average, an order can take up to 1-2 days to process and delivers in 5-7 days.

Our shipping process is efficient, and we always strive to get your order to you as quickly as possible. However, please note that shipping times may vary depending on the carrier and destination. We appreciate your patience and understanding these rare cases. While most orders arrive in an average of 5-7 days, many things can delay shipping times such as bad weather and peak holiday package delivery.

Shipping Issues

Like all e-commerce stores, Crystal Destiny relies on 3rd-party delivery (USPS, FedEx, UPS, etc.). While the vast majority of our orders are delivered promptly and without issue, there are rare instances where a shipment may encounter delays or become lost in transit. Our responsibility ends when the carrier records a package as delivered. Please check with other household members and neighbors to see if they took the package in for you. If still missing we suggest a police report be filed as you've experienced porch pirate theft.

If your order is lost in transit or significantly delayed, we offer a comprehensive solution. You have the option to receive a full refund or a replacement item, if available, 35 days after the order was shipped and tracking information was provided. All our shipments come with tracking for added security and peace of mind.

Additionally, if the lost item was part of a promotional sale, such as our monthly discount, we will honor that discount if you choose to replace the item after the sale period has ended.

Your satisfaction and peace of mind are our top priorities, and we're here to ensure that your Crystal Destiny shopping experience is nothing short of exceptional.

Tracking

Once all of the products in an order ship, you will receive a tracking number email that will become active and usable on our website's built in tracking page at the bottom of the websites page. 

Official Crystal Destiny Tracking